Privacy Information

The Homework Genies is a limited company incorporated in England and is a ‘controller’ under the General Data Protection Regulation. The Homework Genies will respect and protect your privacy at all times. We will keep your information secure and we will fully comply with all applicable UK Data Protection Act and consumer legislation. We will never share personal details with any other company/individuals. However, if we are requested by the police or any other regulatory or government authority to provide your information, we are entitled to do so.

What information will we collect from you?

We will only collect information from you that is relevant to what we are

dealing with. In particular we may collect the following information from you that is defined as ‘personal data’:

  • Personal details including name, address and contact details
  • Payment details
  • Personal details of the children and young people in our care that are legally required

You agree that:

  • The information which you are required to provide when you register
  • as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes
  • Not to impersonate any other person or to use a false name or a name that you are not authorised to use

Failure to provide the necessary information may result in your booking not being accepted

How will we use your information?We will mainly use your information to book a child or young person onto one

of our events, ensure that we are aware of and properly manage any special

circumstances (such as medical, dietary or religious) that you make us aware

of and as is necessary for the performance of the contract between us.

We may also use it for:

  • Administering accounts
  • Processing your bank/credit card details in order to obtain payment
  • Market research
  • Safeguarding
  • For statistical or survey purposes to improve this website and its services to you

Who will we share your information with?

Personal data collected will only be processed by appropriate individuals on a ‘need to know’ basis. Information may be shared with regulatory bodies such as Ofsted and BAPA where required. Some processing activity is carried out by third parties such as IT systems, web developers or cloud storage providers. This is always subject to contractual assurances that personal data will be kept securely. Where you authorise us we may also disclose your information to your family, associates or representatives and we may also disclose your information to debt collection agencies if you do not pay our bills.

How long will we keep your information for?

We will keep your information or that of the child or young person you register with us throughout the period of time that we do work for you and afterwards up until your child is aged 21 as we are required to do by law and forinsurance purposes.For matters relating to staff information and retention please see the work for us pages of our website.

What rights do you have?

You and the child or young person you have registered with us have a series of rights under the General Data Protection Regulation including the right to access a copy of the information we hold about you.

Who can you complain to if you are unhappy about what we have done

with your information?

If you are unhappy about how we are using your information then initially you

should contact the Data Protection Officer and if your complaint remains unresolved then you can contact the Information Commissioner’s Office, details are available at www.ico.org.uk

You may contact us to confirm any of the details outlined in this policy, or to request details of personal information which we hold about you.

Email: info@thehomeworkgenies.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

This policy will be reviewed at least annually and may be updated at any time.